Please note that these FAQs relate to tasks booked through our official IKEA TaskRabbit Assembly Portal only.
How does the TaskRabbit and IKEA Category work?
This Category allows IKEA customers to book assemblies directly through TaskRabbit. Customers will be able to book their assembly in select stores in London with the help of an IKEA Co-Worker or directly from their own computer/mobile phone.
TaskRabbit assembly is also offered to online customers through post-purchase emails sent by IKEA.
How do I book an official IKEA Furniture Assembly task?
To book an official IKEA Furniture Assembly task please visit: www.taskrabbit.co.uk/ikea
Why is the price of an official IKEA Assembly different than a standard furniture assembly/another category of task on TaskRabbit?
The standard TaskRabbit pricing is per hour, with your Tasker invoicing for the number of hours worked on a task. As part of our IKEA initiative, we utilize fixed pricing based on the size and complexity of IKEA items.
How is my Tasker qualified to assemble my new IKEA furniture?
Your Tasker has successfully completed furniture assembly tasks on TaskRabbit with positive feedback from their Clients. They are able to assemble all types of IKEA furniture and secure your items to a wall as recommended by IKEA. In addition, to participate in the IKEA Category, Taskers must complete an informative course focused specifically on IKEA tasks.
All Taskers taking part in the IKEA Category undergo a background check called a Basic Disclosure Order, as well as a Right To Work Check.
How do I communicate with my Tasker?
Once you have booked your assembly task with TaskRabbit, whether through web or in-store, your Tasker will be assigned. This assignment may not be immediate, but you will be notified via the task’s chat thread once a Tasker is assigned. The Tasker can chat with you to answer any questions you may have about your booking. Twenty-four hours before the scheduled task time, we will reach out to you to confirm that your IKEA delivery has been received. In order to chat with your Tasker to finalize any details, you can use the chat feature via your web dashboard or the mobile application. You can also call your Tasker via the mobile application. It is the expectation that your Tasker chats to confirm the appointment time and use their Tasker application to schedule the appointment within the requested timeframe.
What if my IKEA Delivery does not arrive in time for the scheduled appointment?
If you have not received your IKEA delivery, please reach out to Support and we will reschedule your appointment for a later date,. No cancellation fee applies.
Why should I secure my items to the wall when requested by the IKEA instructions?
For safety reasons, IKEA urges its customers to ensure that larger products are securely anchored to the wall using the restraints provided in the packaging. Your Tasker will be equipped with an electric drill to secure your items to the wall safely and securely.
Why am I being asked to sign a waiver by my Tasker?
If you do not want your item affixed to the wall, if the item is affixed to the wall, or in the case that the item’s assembly instructions do not require it to be affixed, you will be asked by your Tasker to sign a waiver of liability in the Tasker App.
What happens if I refuse to sign the waiver and I do not want my items secured to the wall?
Unfortunately, your Tasker will not be able to complete your task.
What happens if I am not home when my task is completed?
Yourself or an authorized person over the age of 18 must be present to sign the Waiver. You do not need to be home for the duration of the task. If you will not be home, please ensure your Tasker knows where the IKEA item should be affixed (if IKEA’s assembly instructions recommend affixing the item) so your Tasker can affix the item in your absence. If you fail to do so, your Tasker will attempt to discern that information from you via the chat thread in the Tasker App. Pursuant to our Terms of Service, if you are not present but there is another adult in your home, you authorise the Tasker to take direction (including instructing where to affix or signing the waiver form) from that person. If your Tasker is unable to affix the item to a wall if IKEA requires it and no waiver is signed, the Tasker will be unable to complete your task.
What if I would like my Tasker to do other tasks after assembling my furniture?
If you would like your Tasker to help with other tasks, please book your Tasker again inthe appropriate category. Taskers are hired hourly at their own rate for all other tasks on the platform The flat rate for the IKEA Category only includes the assembly of your IKEA items. If your Tasker is available for hire, please ask them for their unique URL where you can visit their profile and hire them directly for your new task. For more information on how to hire a Tasker outside of the IKEA Category, please see the following Support Centre article.
What happens if something goes wrong on my IKEA assembly task?
Should an on-task issue occur or if you have feedback, please contact our customer service team via Live Chat (in the Support Section of your App) or by submitting a Support Request.
If the issue relates to a product fault or missing part, please contact IKEA’s customer service team using the information below:
Phone: 020 3645 0000
Live Chat: On IKEA Website www.ikea.com/gb
TaskRabbit’s Protection Pledge can be found here.