How to Contact Your Tasker

Communicating with your Tasker

After booking a Tasker, it is important to chat with your Tasker. Once your Tasker has agreed to help, you and your Tasker will need to set an appointment time and discuss the details of the job. You can text about the task at hand, in addition to sending any relevant pictures, so that your Tasker can properly scope your task. To communicate with your Tasker, use the web or mobile app.

Web Chat

To message your Tasker on the web you will need to login to your TaskRabbit account. On your dashboard you will see a window displaying the current task in progress. Select the photo of your Tasker to open a chat window and message your Tasker directly.  

Mobile App Chat

To message your Tasker on the app, select the “Tasks” tab. Choose the Tasker from the menu, and select “Chat” at the top of your screen to message your Tasker.

Calling Your Tasker

Please note that chat should be your primary method of communication. If your Tasker confirms that they are okay with a call, select the phone icon on the "Chat" tab to call them. To protect your privacy, we suggest that you do not exchange your contact information with your Tasker, and keep all communication on the TaskRabbit platform.

Suggestions

For privacy reasons, our system requires that a task be booked in order to converse with a Tasker. You will not be able to chat with your Tasker prior to booking the task. You can always talk to your Tasker before any work is completed.

We recommend taking the time to check your Tasker’s profile, read reviews left by Clients, and look over their hourly rates to determine the best match for your task. Once you have hired a Tasker, you will be able to send them a message or call them directly through the mobile app.

If after chatting you decide this Tasker isn't the best fit for your task, you can always cancel the task. Instructions on canceling a task can be found here.