The primary way to reach Customer Support is through email here.
For urgent on-task issues, you can live chat with our Customer Support Team. To use the live chat feature:
- In the app's main navigation, click on “Profile” then “Support."
- Select "Live Chat."
- Choose a topic from the drop-down and enter a short message.
- Click "Next" in the top right corner to begin the chat.
You can also call us directly at +44 20 3808 4516.
We offer live chat support 8am-5pm GMT. Phone Support and SMS are available Mon-Fri from 9am-5pm GMT.