Please note this article refers only to DBS checks for Taskers and New Registrants in England and Wales. For information on Scotland, please click here.
TaskRabbit’s verification program includes identity, right to work and DBS checks. The identity and right to work checks are conducted through our trusted partner, Onfido. You can start this process by filling out the secure online form found in your registration email from TaskRabbit.
Why do I need a DBS check?
Many tasks take place in clients’ homes or businesses and criminal background checks are important for maintaining trust and safety on the TaskRabbit platform.
What is a DBS check?
A DBS check is a copy of your criminal history. This is called ‘basic disclosure’ and shows unspent convictions and conditional cautions. It’s available for people living or working in England and Wales.
How can I get a DBS certificate?
For information on how to obtain a basic DBS certificate in England or Wales, please click here.
If you are in Scotland, please visit this guide.
What do I need for my online DBS application?
To apply for a basic DBS check you’ll need:
- all your addresses for the last 5 years and the dates you lived there
- your National Insurance number
- a debit or credit card
- your passport
- your driving licence (if you have one)
How long does it take to get my certificate?
It usually takes up to 14 days for you to receive your certificate.
What certificates are accepted?
There are three main levels of criminal record checks available in the UK.
- A basic check
- Standard check
- Enhanced check.
TaskRabbit requires all of its Taskers to hold a basic DBS certificate; however, all other levels will also be acceptable.
What if I already have a DBS certificate?
TaskRabbit accepts DBS certificates that have been issued within the last 12 months. Please check the date of your certificate to ensure it was issued within the last 12 months and then upload it by clicking here. If your certificate is older than 12 months, please click here for instructions on how to obtain a new certificate.
Where can I upload my DBS certificate?
To upload your DBS certificate, please click here.
Please ensure that the DBS certificate you upload is
- Dated within the last 12 months
- Includes both sides of all pages
- Is a colour copy
- Is in png., jpg, or PDF format.
Contact the DBS sensitive applications team if you’re a transgender applicant and you do not want to reveal details of your previous identity during this process .
DBS sensitive applications team
Telephone: 0151 676 1452
Monday to Friday, 9am to 5pm
What if my query is not listed?
We are sorry that your query is not listed above. Please click here to schedule an appointment with a TaskRabbit Community Ambassadors to discuss your query.