Last Updated: 05/01/2022
As the impact of coronavirus (COVID-19) continues, the health and safety of the Taskrabbit community remain our highest priority. We will share any updates to our service and policies here to ensure that clients are able to get the help they need and that Taskers have appropriate guidance and support for the task — safely and effectively — during these challenging times.
What We’re Doing to Keep Our Community Safe
Taskrabbit is here to help the community, and we are committed to keeping our platform open to allow Taskers and clients to connect for services, in accordance with applicable guidance from government authorities.
Waiving Cancellation Fees Due to Illness
We will waive cancellation fees for all clients who cancel a task within 24 hours of the scheduled start time due to illness. To make a change to your tasks, visit the My Tasks section of the Taskrabbit website.
If you’re a Tasker who isn’t able to complete a scheduled task because of illness, there will be no impact to your business metrics. This includes declining a project if you believe that your client is ill or that completing the task would jeopardize your health.
As restrictions change across regions and cities, we ask the Taskrabbit community to remain mindful of all public health guidance and regulations in your area, especially since they may change from one day to the next. If your area allows in-person contact, please feel free to engage in these tasks. However, if a task can be done in a contactless or virtual way, we encourage clients and Taskers to work together to take these precautions.
A contactless task is one that maintains social distancing of at least 6 feet/2 meters from another person. For example, a client can request that a Tasker delivering food or medications leave them in a safe place at the door. An IKEA Assembly can be contactless as well, with the assembly taking place in a separate room.
Instructions for contactless tasks can be indicated in the booking details and/or via task chat.
Taskers: See here for additional guidance.
In the UK, it is mandatory to wear masks on public transport and in a number of indoor settings. Taskrabbit is reimbursing each Tasker up to £10 for personal protection equipment including masks. See here for more details.
Clients may also request that a task be done virtually via chat, in any category. For example, if a client would like to consult with a Tasker about data entry or assembling a piece of furniture, she/he could book a personal assistant or furniture assembly task, and a Tasker can consult with the client virtually.
Taskers: See here for additional guidance.
Free Volunteer Help through Tasks for Good
Tasks for Good connects vulnerable individuals and organizations in need with local volunteer Taskers who donate their time and skills to support their communities. To learn more about the program, including eligibility and availability in your city, visit here.
If you’re looking for a volunteer, visit this page to find a volunteer Tasker near you. If you’re looking to task as a volunteer through Tasks for Good, visit here to download and register through the Tasker app.
General Marketplace Service Modifications
We are committed to keeping our platform open to provide services, while also keeping in accordance with all national, regional and local guidelines. We ask that all clients and Taskers stay abreast of COVID-19-related restrictions and requirements in their area and refrain from submitting or accepting job requests that are in violation of applicable government restrictions or public health guidance.
National rules and guidance on working in other people’s homes can be found here:
Guidance for the Taskrabbit Community
Follow National and Local Regulations
We ask that all users of the Taskrabbit platform stay aware of any restrictions and public health recommendations from relevant authorities in your location and neither submit nor accept job requests that are in violation of national, regional and local guidance. Taskers and clients who violate applicable regulations or guidance may have their account suspended from the platform.
Taskers, if you receive any requests that violate applicable orders or guidance in your area, please do not accept the task and please inform Customer Support. And as a reminder, we have a longstanding policy around safety. If you arrive at a task and feel unsafe for any reason, please leave the task location immediately and contact Customer Support via live chat in the Support section of the Tasker app or by calling +44 20 3808 4516.
What to Do If You’re Experiencing Symptoms
Please follow your local guidelines and regulations. If tasking in the home, we recommend that Taskers communicate all precautions that they are taking (i.e. adhering to social distancing, wearing a mask, etc.) in order to follow best safety practices. For clients and Taskers who are “shielded” or have someone in their household that is “shielded” we ask that you communicate this in the chat thread before a job takes place, and again before the commencement of the job. Based on these communications, clients and Taskers should only proceed with the task if they are satisfied and comfortable with the precautions being taken.
If you’re a client experiencing any symptoms of illness, including fever, cough, or shortness of breath, please cancel your task. You won’t be charged a cancellation fee, regardless of when you cancel.
If you’re a Tasker experiencing symptoms of illness, please cancel your tasks and take the time you need to fully recover before tasking. There will be no impact to your business metrics. Please review government guidance for households with possible COVID-19 infection. If you have symptoms, please review the NHS guidance.
For Taskers: Best Practices When Tasking
Consistent with World Health Organization guidelines, social distancing (staying 6 feet / 2 meters away from others) is recommended at this time. Taskers should always communicate with clients in the task chat to share that they are not experiencing COVID symptoms— and that the task will be “contactless” or performed virtually. We recommend that Taskers wear face masks and carry hand sanitizer in their tool kits. Taskers have shared with us that they sometimes wear disposable gloves for additional protection, and are avoiding using public transportation, opting to use their personal vehicles or bicycles instead. Some have also asked clients to disinfect their doorbells or doorknobs before making deliveries. Taskers may wish to share in their Quick Pitches language and task chats the precautions you are taking in order to task safely. For more detailed guidance and information on contactless and virtual tasks, click here.
Please refer to applicable national government guidance on safely working in, visiting, or delivering to other people's homes during COVID-19:
Responsible Information Sharing
If a client or a Tasker tells us that they have been isolating from, diagnosed with, or have some symptoms consistent with COVID-19, we may contact other users we believe they have been in contact with so those other users can take appropriate steps to safeguard their health and the health of those around them. Equally, if a client or a Tasker expresses a concern that another user may have COVID-19, we will contact that other user and update the client or Tasker who raised the question on the response we receive. We may temporarily pause the accounts of users who have been diagnosed with or exposed to COVID-19, consistent with public health guidelines. For more information on how we use personal information generally, and how you can exercise your rights over your personal information, please see here.
How to Get Tested for COVID:
For detailed information on how to get tested, click here.