Last Updated: 20/01/2021
As the impact of coronavirus (COVID-19) continues to expand, the health and safety of the TaskRabbit community remain our highest priority. We are closely monitoring the rapidly changing situation. We will share updates to our service and policies here to ensure that clients are able to get the help they need and that Taskers have appropriate guidance and support to task — safely and effectively — during these challenging times.
What We’re Doing to Keep Our Community Safe
TaskRabbit is here to help the community, and we are committed to keeping our platform open to allow Taskers and clients to connect for services, in accordance with applicable guidance from government authorities.
Waiving Cancellation Fees Due to Illness
We will waive cancellation fees for all clients who cancel a task within 24 hours of the scheduled start time due to illness. To make a change to your tasks, visit the My Tasks section of the TaskRabbit website.
If you’re a Tasker who isn’t able to complete a scheduled task because of illness, there will be no impact to your business metrics. This includes declining a project if you believe that your client is ill or that completing the task would jeopardize your health.
As restrictions are lifted across regions and cities, we ask the TaskRabbit community to remain mindful of all public health guidance and regulations in your area, especially since they may change from one day to the next. If your area allows in-person contact, please feel free to engage in these tasks. However, if a task can be done in a contactless or virtual way, we encourage clients and Taskers to work together to take these precautions.
A contactless task is one that maintains social distancing of at least 6 feet/2 meters from another person. For example, a client can request that a Tasker delivering food or medications leave them in a safe place at the door. An IKEA Assembly can be contactless as well, with the assembly taking place in a separate room.
Instructions for contactless tasks can be indicated in the booking details and/or via task chat.
Taskers: See here for additional guidance.
In the UK, it is mandatory to wear masks on public transport and in a number of indoor settings.. TaskRabbit is reimbursing each Tasker up to £10 for personal protection equipment including masks. See here for more details.
Clients may also request that a task be done virtually via chat, in any category. For example, if a client would like to consult with a Tasker about data entry or assembling a piece of furniture, she/he could book a personal assistant or furniture assembly task, and a Tasker can consult with the client virtually.
Taskers: See here for additional guidance.
Free Volunteer Help through Tasks for Good
Tasks for Good connects vulnerable individuals and organizations in need with local volunteer Taskers who donate their time and skills to support their communities. To learn more about the program, including eligibility and availability in your city, visit here.
If you’re looking for a volunteer, visit this page to find a volunteer Tasker near you. If you’re looking to task as a volunteer through Tasks for Good, visit here to download and register through the Tasker app.
General Marketplace Service Modifications
We are committed to keeping our platform open to provide services, while also keeping in accordance with all national, regional and local guidelines. We ask that all clients and Taskers stay abreast of COVID-19-related restrictions and requirements in their area and refrain from submitting or accepting job requests that are in violation of applicable government restrictions or public health guidance.
National lockdown rules and guidance on working in other people’s homes can be found here:
IKEA Assembly Service Modifications
If a client or Tasker is shielding or isolating or has someone in their household who is shielding or isolating, tasks that take place inside the home should be cancelled. On the morning of a task, it is best practice to ask a client to reconfirm that no-one in the household is shielding or isolating, is displaying any symptoms or has been diagnosed with COVID-19 to ensure no change in circumstances has taken place. Clients won’t be charged a cancellation fee, regardless of when they cancel. Taskers and clients, please refer to applicable government guidance on safely working in people's homes during COVID-19 including, where possible asking clients to stay in a different room and ask that clients ventilate the room Taskers are working in by opening any windows.
Given the response to COVID-19 is a rapidly evolving situation and government changes are being implemented with limited notice, we recommend that you check with your local IKEA store to confirm whether it’s open and, in the event there is any impact on IKEA assembly services, we will endeavour to update you via our platform as soon as practicably possible.
Scotland update: In coordination with IKEA, we are pausing bookings of new assembly tasks in Scotland from Saturday, 16 January 2021 until further notice. Already booked tasks will be cancelled unless they are rescheduled. If you have any IKEA assembly projects currently scheduled, we recommend that you reschedule them for a later date, so they can be completed after the Scottish Government has lifted restrictions. See here also for specific Scottish guidance for Taskers and clients in Scotland.
Guidance for the TaskRabbit Community
Follow Local Regulations
Guidance from various government entities is changing rapidly as the situation evolves and knowledge about the virus increases. We ask that all users of the TaskRabbit platform stay aware of the restrictions and public health recommendations from relevant authorities in your location and neither submit nor accept job requests that are in violation of national, regional, and local guidance. Taskers and clients who violate applicable regulations or guidance may have their account suspended from the platform.
Taskers, if you receive any requests that violate applicable orders or guidance in your area, please do not accept the task and please inform Customer Support. And as a reminder, we have a longstanding policy around safety. If you arrive at a task and feel unsafe for any reason, please leave the task location immediately and contact Customer Support via live chat in the Support section of the Tasker app or by calling +44 20 3808 4516.
What to Do If You’re Experiencing Symptoms
Please follow your local guidelines and regulations. If tasking in the home, we recommend that Taskers communicate all precautions that they are taking (i.e. adhering to social distancing, wearing a mask, etc.) in order to follow best safety practices. For clients and Taskers who are “shielded” or have someone in their household that is “shielded” we ask that you communicate this in the chat thread before a job takes place, and again before the commencement of the job. Based on these communications, clients and Taskers should only proceed with the task if they are satisfied and comfortable with the precautions being taken.
If you’re a client experiencing any symptoms of illness, including fever, cough, or shortness of breath, please cancel your task. You won’t be charged a cancellation fee, regardless of when you cancel.
If you’re a Tasker experiencing symptoms of illness, please cancel your tasks and take the time you need to fully recover before tasking. There will be no impact to your business metrics. Please review government guidance for households with possible COVID-19 infection. If you have symptoms, please review the NHS guidance.
If you have been diagnosed with COVID-19 or if you have reason to believe you have COVID-19 or have been exposed to someone with COVID-19, please notify TaskRabbit promptly here or via live chat in the Support section of the Tasker app.
For IKEA Assembly and other in-home tasks
If a client or Tasker is shielded or has someone in their household who is shielding, tasks that take place inside the home should be cancelled. Clients won’t be charged a cancellation fee, regardless of when they cancel. Taskers and clients, please refer to applicable government guidance on safely working in people's homes during COVID-19.
For Taskers: Best Practices When Tasking
Consistent with World Health Organization guidelines, social distancing (staying 6 feet / 2 meters away from others) is recommended at this time. Taskers should always communicate with clients in the task chat to share that they are not experiencing COVID symptoms— and that the task will be “contactless” or performed virtually. We recommend that Taskers wear face masks and carry hand sanitizer in their tool kits. Taskers have shared with us that they sometimes wear disposable gloves for additional protection, and are avoiding using public transportation, opting to use their personal vehicles or bicycles instead. Some have also asked clients to disinfect their doorbells or doorknobs before making deliveries. Taskers may wish to share in their Quick Pitches language and task chats the precautions you are taking in order to task safely. For more detailed guidance and information on contactless and virtual tasks, click here.
Please refer to applicable national government guidance on safely working in, visiting, or delivering to other people's homes during COVID-19:
Responsible Information Sharing
If a client or a Tasker tells us that they have been isolating from, diagnosed with, or have some symptoms consistent with COVID-19, we may contact other users we believe they have been in contact with so those other users can take appropriate steps to safeguard their health and the health of those around them. Equally, if a client or a Tasker expresses a concern that another user may have COVID-19, we will contact that other user and update the client or Tasker who raised the question on the response we receive. We may temporarily pause the accounts of users who have been diagnosed with or exposed to COVID-19, consistent with public health guidelines. For more information on how we use personal information generally, and how you can exercise your rights over your personal information, please see here.
How to Get Tested for COVID:
- If you would like to be tested to see if you have Coronavirus, nose and throat swabs are available. Testing is most effective within 3 days of symptoms appearing.
- For detailed information on how to get tested, click here.