Maintaining the security of the Taskrabbit community is our highest priority, and we encourage all users to take regular precautions to secure their account.
Here are some suggestions for how to keep your account safe & secure:
Update your password often
Taskrabbit will never ask for your password or ask you to change your password to a specific word or phrase.
To keep your account secure, change your password frequently to a different and unique combination of letters, numbers, and special characters that is only used for your Taskrabbit account. We suggest that you do not reuse login information across multiple platforms.
For steps on how to update your password, check out this Support Center Article.
Watch for phishing emails
Phishing emails are emails that claim to be from Taskrabbit and are sent with the intent of accessing your password and other sensitive information. Valid emails from Taskrabbit will show from an email that ends in @taskrabbit.com or @taskrabbit.zendesk.com. If you receive an email claiming to be from Taskrabbit, but it shows a concerning email address, please contact us at support.tr.co.
If in doubt, we advise you not to click any links in the email or open any attachments. We’ll let you know that we received your email, and we’ll investigate.
Update your details
If you change your address, phone number, or email address, please update the contact details on your Taskrabbit account.
It’s important to keep your contact information up to date so we can reach you with any updates about your account.
Report any unusual activity on your account
We suggest checking your preferences regularly to make sure no one has accessed your account or made changes without your permission. If anything has changed without your authorization, contact us right away.
Lastly, if you’re a Tasker, watch for fraudulent task requests
Fraudulent tasks occur when a fraudulent Client requests a fake task, in order to take over your payment details or create a non-legitimate invoice. Contact us right away if you notice an illegitimate charge or a task that looks suspicious.
For information on what to look for to prevent a fraudulent task from occurring, see this Support Center Article.
Should you ever suspect fraud or feel unsafe during a task, cancel the task and select cancellation reason: "fraudulent task" or "Tasker feels unsafe."
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