Stripe, our third-party payments processor, legally requires its users to provide additional identity verification in certain circumstances. These circumstances can include:
- Meeting a specific earnings threshold called KYC (Know Your Customer) verification.
- A yearly verification that’s required in certain countries during tax season. This verification is needed so Stripe can prepare tax reporting documents for the federal government.
- Updates to Stripe's KYC (Know Your Customer) requirements that require account information to be re-verified.
You’ll know if you need to complete verification when you receive an email from us.
If you receive this email:
- Do not reply to the email with the requested information. Instead, make sure you submit your information on the Taskrabbit website in the Tax Info section linked below.
- Log into your Taskrabbit account
- Go to the Business Information section of your account to provide the requested information and complete your identity verification.
- You can also access this section by clicking “Account” and then “Business Information” from the Taskrabbit website.
You’ll need to provide:
- Date of Birth (Day, Month and Year)
- Front and Rear Scans of their Government Issued ID:
- Passport
- Drivers License
- ID Card
- Citizen Card
- Electoral ID
- Validate UK (proof of age card)
- Resident Permit ID/IND application registration card/UK permanent resident documentation
When providing a copy of your ID, make sure the ID is valid and the image is clear, in color, shows all 4 corners of the ID, and is uploaded in a JPEG or PNG file format. If there are any image quality issues, your document may be rejected and you’ll need to wait 48 hours before you're able to re-submit your document(s).
Keep in mind—If you don’t complete this identity verification, your payments may be paused until you’ve provided the requested information.
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