Please note that these FAQs relate to tasks booked through our official IKEA TaskRabbit Assembly Portal only.
How does the TaskRabbit and IKEA Programme work?
This Programme will allow IKEA customers to book assemblies directly through TaskRabbit. Customers will be able to book their assembly across 5 stores in London including Wembley, Tottenham, Lakeside, Croydon, Stratford/OCP with the help of a TaskRabbit Representative or IKEA Co-Worker, or directly from their own computer/mobile phone
TaskRabbit assembly is also offered to online customers through post-purchase emails sent by IKEA.
Why is the price of an official IKEA Assembly calculated differently from a standard furniture assembly/another category of task on TaskRabbit?
The standard TaskRabbit pricing is on a price per hour basis with your Tasker invoicing for the number of hours worked after the task. For convenience of booking, as part of our IKEA initiative, we are piloting a new, fixed-price based on the size and complexity of items.
How is my Tasker qualified to assemble my new IKEA furniture?
Your Tasker has successfully completed furniture assembly tasks on TaskRabbit and has done so with high-quality and positive feedback from their Clients. They have also shared their skills and experience within their Tasker profile, and are able to assemble all types of IKEA furniture and secure your items to a wall as recommended by IKEA. In addition, to participate in the IKEA Programme, Taskers must complete a informative course focused specifically on completing IKEA tasks.
All Taskers taking part in the IKEA programme undergo a background check called a Basic Disclosure Order, as well as a Right To Work Check.
How do I communicate with my Tasker?
Once you have booked your assembly task with TaskRabbit, whether through web or in-store, your Tasker will be assigned. This assignment may not be immediate, but you will be notified via the task’s chat thread once it is assigned. The Tasker can chat as needed to help answer any questions you may have about your booking. Twenty-four hours before the scheduled task time, we will reach out to confirm that your IKEA delivery has been received. Upon confirmation we will allocate the job to one of our Taskers.
In order to chat with your Tasker to finalize any details, you can use the chat feature via your web dashboard or the mobile application. This chat feature will be your primary way to communicate with your Tasker; however, you are also able to call your Tasker via the mobile application. It is the expectation that your Tasker chats to confirm the appointment time and use their Tasker application to schedule the appointment within the requested window of time (i.e. between 16:00 and 20:00).
What if my package does not arrive in time for the scheduled appointment?
Twenty-four hours before the task time is scheduled, we will reach out to confirm the delivery was successful. Upon confirmation we will allocate the job to one of our skilled Taskers. If you have not received your IKEA delivery, we will happily reschedule your appointment for a later date. No cancellation fee applies if the delivery has not been received.
Why should I secure my items to the wall when requested by the IKEA instructions?
For your own safety and for the safety of those who share your home, IKEA urges its customers to ensure that larger products are securely anchored to the wall using the restraints provided in the packaging. Your Tasker will be equipped with an electric drill and has the skills to secure your items to the wall safely and securely.
Why am I being asked to sign a waiver by my Tasker?
If you do not want your item affixed to the wall as per IKEA’s assembly instructions, you will be asked by your Tasker to sign a waiver of liability which will be presented to you by your Tasker in the Tasker App.
What happens if I refuse to sign the waiver and I do not want my items secured to the wall?
Unfortunately, your Tasker will not be able to complete your task.
What happens if I am not home when my task is completed?
If you will not be home when your task is started or completed, please ensure your Tasker knows where the IKEA item should be affixed (if IKEA’s assembly instructions recommend affixing the item) so your Tasker can affix the item in your absence. If you fail to do so, your Tasker will attempt to find out that information from you via the chat thread in the Tasker App. Pursuant to our Terms of Service, if you are not present but there is another adult in your home, you authorise the Tasker to take direction (including instructing where to affix or signing the waiver form) from that person. If your Tasker is unable to affix the item to a wall if IKEA requires it and no waiver is signed, the Tasker will not be able to complete your task.
Will my Tasker help me to recycle the IKEA packaging materials?
Yes! Your Tasker will compact the recyclable materials and place them out for collection. If you do not have a recycling collection facility at your home, you can visit recycling.tr.co to learn more about local recycling depots in your area. Or if you cannot take the materials to a local depot, please let us know and we will arrange to collect it at a time convenient for you.
What if I would like my Tasker to do other tasks after assembling my furniture?
If you would like your Tasker to help with other tasks, please book your Tasker again, using the appropriate category. Taskers are hired hourly at their own specified rate for all other tasks on the platform (i.e. Delivery, Cleaning and Minor Home Repairs) however, furniture assembly tasks are a flat rate. This flat rate only includes the assembly of your IKEA items. If your Tasker is available for hire, please ask them for their unique URL where you can visit their profile and hire them directly for your new task. For more information on how to hire a Tasker outside of the IKEA Programme, please see the following Support Centre article.
What happens if something goes wrong on my IKEA assembly task?
TaskRabbit’s $1,000,000 Protection Pledge can be found here.
Should an on-task issue occur such as damage to the item or if you wish to provide any feedback to us, please contact our customer service team via Live Chat (in the Support Section of your App) or through submitting a Support Request.
If the issue relates to a product fault or missing part, please contact IKEA’s customer service team using the information below:
Phone: 020 3645 0000
Live Chat: On IKEA Website www.ikea.com/gb