We're sorry to hear that there is an issue with your invoice. If you do not agree with the number of hours or reimbursements submitted by your Tasker, please first contact your Tasker to try to resolve the issue. Most issues can be resolved by you and your Tasker directly by communicating openly and professionally.
If you and your Tasker cannot agree on the number of hours worked or reimbursement amount, please contact us. We're here to help you and your Tasker have the best experience possible with every task.
Please remember that once you receive your receipt via email, we process payment automatically 24 hours after your Tasker submits their invoice. If you have a problem with your statement after your card has been charged, please contact our Customer Support Team.
A helpful tip to avoid this issue in the future is to set clear expectations regarding the scope of the task and the number of hours required to complete. It's also helpful to define your expectations, budget, and schedule. Please try to coordinate specific details such as expected costs and reimbursements before the task begins.
Our Taskers are expected to estimate and communicate the number of hours they expect a task to take before beginning any work. We recommend that payment is discussed openly to avoid confusion.