TaskRabbit does not insure or provide insurance against any losses sustained by Users. That said, TaskRabbit wants Users to be happy about their experience using the TaskRabbit Platform, and the Happiness Pledge is in place to encourage continued use of the TaskRabbit Platform. If Users fail to resolve an issue between themselves, and subject to the terms, exclusions, and limitations set forth in the Terms of Service and the Happiness Pledge, TaskRabbit may offer the following in its discretion on a case-by-case basis:
- Clients up to USD One Million Dollars ($1,000,000) per occurrence for Property Damage arising as a direct result of Negligence of a Tasker during performance of a Task through the TaskRabbit Platform;
- Users up to USD Ten Thousand Dollars ($10,000) per occurrence for Bodily Injury sustained by a User who did not cause the injury, as a direct result of Negligence by another User during the performance of a Task through the TaskRabbit Platform;
- Clients up to USD Ten Thousand Dollars ($10,000) per occurrence for Theft of a User’s property by a Tasker during performance of a Task through the TaskRabbit Platform.
If you carry insurance that would cover you in the event of a claim, including but not limited to renter’s insurance, homeowner’s insurance, medical insurance, or an umbrella policy (“Personal Insurance”), you must seek compensation for losses from your Personal Insurance, prior to seeking compensation by way of the Happiness Pledge. The Happiness Pledge will only compensate for losses to the extent not otherwise covered by your Personal Insurance. In addition, all complaints must be submitted within fourteen (14) days of the occurrence of the task giving rise to the Claim. To submit a claim, please click here, and to review the specifics of the Happiness Pledge, please click here.