TaskRabbit does not insure or provide insurance against any losses sustained by Users. That said, TaskRabbit wants Users to be happy about their experience, and the Happiness Pledge is in place to encourage continued use of the TaskRabbit Platform. If Users fail to resolve an issue between themselves, TaskRabbit may offer certain reimbursements in its discretion on a case-by-case basis (subject to the terms, exclusions, and limitations set forth in the Terms of Service and the Happiness Pledge). Please see the Happiness Pledge applicable to your country for details.
If you carry insurance that would cover you in the event of a claim, including but not limited to renter’s insurance, homeowner’s insurance, medical insurance, or an umbrella policy (“Personal Insurance”), you must seek compensation for losses from your Personal Insurance, prior to seeking compensation by way of the Happiness Pledge. The Happiness Pledge will only compensate for losses to the extent not otherwise covered by your Personal Insurance. In addition, all complaints must be submitted within fourteen (14) days of the occurrence of the task giving rise to the Claim. To submit a claim, please click here, and to review the specifics of the Happiness Pledge, please click here.