During the registration process, TaskRabbit is sometimes not able to verify your identity based on the information you provided. This is not uncommon. Don't fret! We have a secondary process to help verify your identity.
If you did not include your full legal name on your account, please update the name on your account before following the steps below.
In order for us to verify your identity we will need both of the following:
1) An image of your government issued photo ID. Please make sure the numbers and letters are legible in the photo and that the ID has not expired.
2) A short video of yourself holding your government issued ID up to the camera. Please hold up your ID for 10 seconds and make sure your face and the ID are visible. You can attach the file to the support ticket directly. Below is a sample video for reference.
We will accept any of the following forms of ID: driver's license, state ID card, passport, or military ID card.
Please click here to submit a request to us. Let us know you failed the identity check and provide the above pieces of information. Be sure to use the email you used to create your registration and we will advise you on the next steps to successfully verifying your ID.