At this time we are only handling Support questions via email and Live Chat. For all non-urgent issues, please email us at help.tr.co, and we will return your email within the next 5-10 business days. If this is an emergency, please contact us through Live Chat located in the mobile application.
Please note that we are experiencing larger than normal support requests and we apologize in advance for the long response times. We know that you expect and deserve better service. Thank you for your patience as we hire more agents to support our growing community.
For iPhone users, please utilize the live chat feature in your iOS mobile app! Live chat can be found under Profile > Support> Live Chat
US Chat Hours
Our US chat hours are 7AM - 5PM PST Monday through Friday, and 9AM - 3PM PST on weekends.
UK Chat Hours
Our live chat hours for all issues are 8:00 - 17:00 Monday to Friday.