TaskRabbit believes in providing our Users with an amazing experience, which means we’re always finding and building new and improved ways to support them. The Trust & Support fee helps us facilitate a broad range of User support and operational matters.
What is this fee?
TaskRabbit applies a Trust & Support fee to all its transactions. Out-of-pocket expenses and reimbursements will not be subject to the Trust & Support fee. You will see a line item noting the fee on your receipt once the task is complete.
How does this fee impact what Taskers get paid?
The Trust & Support fee does not impact what a Tasker is paid. The Trust & Support fee is a distinct fee added to your invoice at the end of the task. It will not impact the amount that your Tasker is paid for the task.
What does this fee support?
The Trust & Support fee helps TaskRabbit provide incredible real time customer service, encourage trust in and use of the platform and invest in a range of operational and safety related measures. To achieve this, we are investing in the following areas:
The TaskRabbit $1M Happiness Pledge
We provide a $1 Million (USD) customer service pledge for tasks. When you use TaskRabbit, you can be assured that we’ll be there if, in the rare event, something unexpected happens during the task. More information on the terms of the Happiness Pledge can be found here.
Continued investment in our Customer Support Team
Sometimes you just need to communicate with a person. That’s why we have a team available to take your call or live chat. TaskRabbit is investing in the team, tools, training and channels to support you in getting your task completed. If you prefer self-service, we’re also continually investing in features to help you get answers and support quickly - when and where you need them.
Our Taskers are amazingly qualified, educated and dedicated to helping you get your to-dos done. We ensure each Tasker participates in a two-hour mobile app orientation session before their first task, and we are investing in new and novel ways to vet Taskers for qualifications and capabilities. We strive to provide a trusted marketplace where you can rely on us to get things done.
How does this impact the task booking experience?
You can continue to book a task as normal. You will see a line item noting the 7.5% Trust and Support fee on your receipt once the task is complete.