What are Direct Invites?
A future date direct invite is when a Client sends an invitation to a specific Tasker. This can be done on the web by the Client viewing available Taskers in the area, or the Client hiring a Tasker with whom they’ve worked before.
You can view your direct invites in your Tasker app by visiting the “Manage Your Tasks” screen and looking under the “Invitations” tab. Please see the picture below for clarification.
Accepting Direct Invites
When a Client wants to work with you for a future date, they will directly invite you to a task. Clients have informed us that receiving a response within 30 minutes after making a Direct Invite gives them confidence in the platform and encourages them to post more tasks, providing greater opportunities for all Taskers.
Therefore, we surface Taskers to Clients who have indicated in their "Get Invitations" screen they are Available to Respond and ready to task when the Client is seeking a Tasker. When you are invited to a task, you will receive a push notification prompting you to respond.
If you have received an invitation while your “Available to Respond” toggle is switched on and you are unable to respond within the first 30 minutes, the task will be automatically forfeited so the Client can book another Tasker.
If you receive an invitation when your “Available to Respond” toggle is switched off, the invitation will sit for 24 hours and will then automatically forfeit with and no impact on your platform metrics.
Chatting With Your Client
Elite Taskers have mentioned that they S.E.T. (Scope, Expectations, and Timing) before scheduling a task. Taskers and Clients alike report that this ensures the task is a delightful, safe and trusted experience for both parties.
We’ve asked Elite Taskers for tips on how they manage direct invites, and here’s what they report:
Ask your Client probing questions to understand the scope of the task. This could include asking for pictures, if additional assistance is needed, if supplies or tools are needed, clarifying the problem, and confirming the times, dates and location.
Understand your Client's budget for the task and how long they think it should take. If any expenses are necessary, make sure to discuss them before making any purchases and include the receipts in the chat thread. Clients most often dispute payments due to lack of communication on expectations and the scope of the task.
Discuss any time limitations prior to scheduling the task. Try to provide an accurate time estimate before getting started, and communicate with your Client the moment you think you might exceed that time frame. Clients have informed us that Taskers showing up late or rescheduling a task leads to a poor experience, causing them to post less tasks which means less opportunity for all Taskers.
Directly Hired for a Task You Can’t Do?
If a task is beyond your capabilities, you can decline a hire by tapping the “Forfeit” button on the bottom left of the task details page. Chat with the Client to confirm the details of the task before forfeiting a task.
If you cannot complete a task, forfeit the task as soon as possible so your Client can get a new Tasker. Failing to forfeit a task you can’t complete leads to a poor experience for Clients causing them to lose confidence in the Platform and post less tasks. More information on forfeiting tasks can be found here.
Need to Cancel?
Please know that if you have already accepted the task and confirmed an appointment time, we cannot re-assign the task to another Tasker. In these cases, we will attempt to assist the Client in re-posting the task; however, this does not guarantee another Tasker will pick it up.
You do not have the ability to cancel a task in the Tasker mobile app. If a task needs to be cancelled, you can ask the client to kindly cancel or you can contact our Customer Support Team.
Canceling a task without proper notice, or for unnecessary reasons degrades the quality of the Platform and may result in less opportunity to Task.
Can I set Hourly Minimums?
While not recommended, Taskers are permitted to set minimums for categories of their choosing. For example, you may only want to do deliveries if you're paid a minimum of 1.5 hours. Because this can often be tricky to discuss with Clients, we've identified some key points you must adhere to:
- A Tasker's minimum must be stated in the category description on their profile;
- Taskers must notify the Client of this minimum in the chat thread and get the Client's consent in the chat thread before a task has been accepted or started;
- Taskers are never allowed to impose a minimum on an Available Task or a Same Day Task Invitation; minimums are only allowed for future date direct invitations;
- If a Tasker has to forfeit an invitation because the Client does not agree to the minimum, the task is to factor negatively into their metrics and they should forfeit with the reason, 'Can't agree on price.'