Once you have completed your task, you will need to report the hours worked and any expenses for which your Client had previously agreed to reimburse you. Please keep in mind that an invoice cannot be submitted if you did not first create an appointment within the Tasker application.
To submit an invoice, please visit the Your Tasks tab and select the task that has been completed. If you have scheduled an appointment, you should see a green Create Invoice button at the bottom of the screen.
When submitting your invoice, it’s best to confirm hours with your client prior to submission. A quick message in the chat thread to reaffirm the amount of time worked is a great way to avoid confusion between client and Tasker. Once the hours have been confirmed you can push the Create Invoice button. This will take you to a new page.
In the Number of Hours field, you can adjust the hours by clicking on it. Please keep in mind that there is a one hour minimum on all tasks booked on the site, so you are not able to invoice for less than one hour. Once the one hour minimum has been reached, you are then able to invoice for more specific timeframes in 15 minute increments (ex: 1.5 hours, 3.75 hours, etc.). Please refrain from rounding your hours up.
In the expenses field you can enter reimbursements for items bought in service of the task. Please do not enter any expenses that are not pre-approved by the client. If the expenses are not a round number, you will need to add a decimal point to accurately report the amount. We strongly advise that you take a picture of any receipts and add them to the chat thread. For more information on what are acceptable expenses please read this article.
The next field asks if this job is ongoing or not. Ongoing is used for tasks that are not yet complete and require the Tasker to return to the job or if the task is a recurring cleaning. Please do not toggle this on if you and the client have not discussed future appointments. If you accidentally toggle this on, you will need to contact Customer Support. If you mark a task as complete but meant to keep it ongoing, please let the Client know and call Customer Support.
Finally, you have a default closing message that will be sent to your client upon submission. You can edit this message to be more personable to your client or you can leave as is. Please remember that the promotional code that is included in your default closing message can only be sent to the client after the first completed task. Once they have used this code, it will no longer be valid. We encourage you to edit this closing message for any returning clients so they are not misinformed about the promotional code.
If you make a mistake on your invoice for a task, please let the Client know and call Member Services immediately so we can assist you in adjusting the invoice. Please note that the Client’s card is charged 24 hours after you submit an invoice, so it is important that you contact us within that 24 hour period. Remember that all reimbursements need to be confirmed by the Client before the task begins.
After submitting an invoice to your Client, they have 24 hours to dispute and if no dispute is made, they will be charged automatically. After the Client is charged, the payment will begin transferring to your checking account. Please keep in mind that it will take 2-3 business days for the deposit to transfer into your checking account.