Why don’t I receive a notification when a Client’s delivery is delayed?
Because IKEA uses their own vendors for delivery, TaskRabbit is not always notified when there’s a delivery delay. Our recommendation is to use chat to confirm with the Client that all items have been delivered or are on track to be delivered before the task starts.
You have likely already noticed that we send an automatic chat with expectations about delivery in the chat thread after the task has been assigned. However, we still encourage Taskers to ask the Client directly about delivery status.
If you have arrived at the task and realize that there’s been a delivery delay, please feel free to coordinate a new time and reschedule the task with the Client.
What should I do if I begin the task and realize parts are missing or damaged?
In the event that all parts haven’t been delivered or were delivered damaged, you should alert the Client and have them reach out to IKEA for replacements.
We also recommend that you check to see if some of the task can still be completed, but we understand that this is not always possible. The best course of action is to reschedule with the Client for a time to complete any remaining items.
One helpful way to prevent this is to ask the Client to open the boxes and go through the inventory list to ensure all items have been delivered and are in good condition before the task begins. This way, if there are any issues, the Client can contact IKEA for replacements and reschedule the task. Clients may not always be able to do so, but it is a possible path forward.