How do I chat or call my Tasker?
First, please check to see if your Tasker has been assigned. You can find this in your online dashboard (www.taskrabbit.com) under the "My Tasks" tab. There will be a photo of the Tasker if assigned or alternatively, an image of TaskRabbit Logo if a Tasker has not been assigned yet.
You can text about the task at hand, in addition to sending any relevant pictures, so that your Tasker can properly scope your task. To communicate with your Tasker, use the web or mobile app.
To message your Tasker on the web you will need to login to your TaskRabbit account at www.taskrabbit.com. On your dashboard, you will see a window displaying the current task in progress. Select the photo of your Tasker to open a chat window and message your Tasker directly.
Mobile App Chat
To message your Tasker on the app, select the “Tasks” tab. Choose the Tasker from the menu, and select “Chat” at the top of your screen to message your Tasker.
Calling Your Tasker
Please note that chat should be your primary method of communication. If your Tasker confirms that they are okay with a call, select the phone icon on the "Chat" tab to call them. To protect your privacy, we suggest that you do not exchange your contact information with your Tasker, and keep all communication on the TaskRabbit platform.
For privacy reasons, our system requires that a task is booked in order to converse with a Tasker. You will not be able to chat with your Tasker prior to booking the task. You can always talk to your Tasker before any work is commenced.
If after chatting you decide this Tasker isn't the best fit for your task, you can always cancel the task. Instructions on canceling a task can be found here.