Last updated 11/24/20
As the impact of coronavirus (COVID-19) continues to expand, the health and safety of the TaskRabbit community remain our highest priority. We are closely monitoring the rapidly changing situation. We will share updates to our service and policies here to ensure that clients are able to get the help they need and that Taskers have appropriate guidance and support to task — safely and effectively — during these challenging times.
TaskRabbit Health & Safety Standard
To use TaskRabbit, you agree to follow standards for healthy and safe tasking, shared by everyone in our community:
- Opt for contactless tasks and keep at least 6 feet/2 meters physical distance from others at all times.
- For in-person tasks, confirm you have not had COVID-19, related symptoms, or known exposure to anyone with COVID-19. If you have, be sure to comply with all local health authority quarantine timelines before using TaskRabbit.
- Wear a face covering during the task.
- Sanitize your hands and all high-touch surfaces and items before, during, and after the task.
- Follow all applicable public health guidelines and regulations.
What We’re Doing to Keep Our Community Safe
TaskRabbit is here to help the community, and we are committed to keeping our platform open to allow Taskers and clients to connect for services, in accordance with applicable guidance from government authorities.
Waiving Cancellation Fees Due to Illness
We will waive cancellation fees for all clients who cancel a task within 24 hours of the scheduled start time due to illness. To make a change to your tasks, visit the My Tasks section of the TaskRabbit website.
If you’re a Tasker who isn’t able to complete a scheduled task because of illness, there will be no impact to your business metrics. This includes declining a project if you believe that your client is ill or that completing the task would jeopardize your health.
As restrictions are lifted across regions and cities, we ask the TaskRabbit community to remain mindful of all public health guidance and regulations in your area, especially since they may change from one day to the next. If your area allows in-person contact, please feel free to engage in these tasks. However, if a task can be done in a contactless or virtual way, we encourage clients and Taskers to work together to take these precautions.
A contactless task is one that maintains social distancing of at least 6 feet/2 meters from another person. For example, a client can request that a Tasker delivering food or medications leave them in a safe place at the door. An IKEA assembly task can be contactless as well, with the assembly taking place in a separate room. Instructions for contactless tasks can be indicated in the booking details and/or via task chat.
Taskers: See here for additional guidance.
Clients may also request that a task be done virtually via chat, in any category. For example, if a client would like to consult with a Tasker about data entry or assembling a piece of furniture, she/he could book a personal assistant or furniture assembly task, and a Tasker can consult with the client virtually.
Taskers: See here for additional guidance.
Free Volunteer Help through Tasks for Good
Tasks for Good connects vulnerable individuals and organizations in need with local volunteer Taskers who donate their time and skills to support their communities. To learn more about the program, including eligibility and availability in your city, visit here.
If you’re looking for a volunteer, visit this page to find a volunteer Tasker near you. If you’re looking to task as a volunteer through Tasks for Good, visit here to download and register through the Tasker app.
General Marketplace Service Modifications
We are committed to keeping our platform open to provide services, while also keeping in accordance with all local, state and federal guidelines. We ask that all clients and Taskers stay abreast of COVID-19-related requirements in their area and refrain from submitting or accepting job requests that are in violation of applicable government requirements or guidance.
IKEA Assembly Service Modifications
We will advise on a region by region basis in the event any modifications are required to the IKEA Assembly service.
Clients can make changes to bookings via My Tasks on TaskRabbit.com or the TaskRabbit app. Clients should work with their Tasker to ensure compliance with the guidelines of local authorities.
All US cities are now eligible to have IKEA assemblies booked. We ask that clients and Taskers work together to follow local health guidelines during all tasks.
Guidance for the TaskRabbit Community
Follow Local Regulations
Guidance from various government entities is changing rapidly as the situation evolves and knowledge about the virus increases. We ask that all users of the TaskRabbit platform stay aware of the recommendations from relevant authorities in your location and neither submit nor accept job requests that are in violation of local, state, provincial, or federal guidance. Taskers and clients who violate applicable orders or guidance may have their account suspended from the platform.
Taskers, if you receive any requests that violate applicable orders or guidance in your area, please do not accept the task and please inform Customer Support. And as a reminder, we have a longstanding policy around safety. If you arrive at a task and feel unsafe for any reason, please leave the task location immediately and contact Customer Support via live chat in the Support section of the Tasker app or by calling +1 (844) 340-8275.
What to Do If You’re Experiencing Symptoms
If you’re a client experiencing any symptoms of illness, including:
- Shortness of breath or difficulty breathing
Or any two of these symptoms:
- Repeated shaking due to chills
- Muscle pains
- Sore throat
- New loss of taste or smell
Please cancel your task. You won’t be charged a cancellation fee, regardless of when you cancel.
If you’re a Tasker experiencing symptoms of illness, please cancel your tasks and take the time you need to fully recover before tasking. There will be no impact to your business metrics.
If you have been diagnosed with COVID-19 or if you have reason to believe you have COVID-19 or have been exposed to someone with COVID-19, please notify TaskRabbit promptly here or via live chat in the Support section of the Tasker app.
For Taskers: Best Practices When Tasking
Consistent with World Health Organization guidelines, social distancing (staying 6 feet / 2 meters away from others) is recommended at this time. Taskers should always communicate with Clients in the task chat to share that they are not experiencing COVID symptoms— and that the task will be “contactless” or performed virtually. We recommend that Taskers carry hand sanitizer in their tool kits. Taskers have shared with us that they sometimes wear face masks and disposable gloves for additional protection, and are avoiding using public transportation, opting to use their personal vehicles or bicycles instead. Some have also asked Clients to disinfect their doorbells or doorknobs before making deliveries. Taskers may wish to share in their Quick Pitches language and task chats the precautions you are taking in order to task safely.
For more detailed guidance and information on contactless and virtual tasks, click here.
Responsible Information Sharing
If a client or a Tasker tells us that they have been diagnosed with, or have some symptoms consistent with COVID-19, we may contact other users we believe they have been in contact with so those other users can take appropriate steps to safeguard their health and the health of those around them. Equally, if a client or a Tasker expresses a concern that another user may have COVID-19, we will contact that other user and update the client or Tasker who raised the question on the response we receive. We may temporarily pause the accounts of users who have been diagnosed with or exposed to COVID-19, consistent with public health quarantining guidelines. For more information on how we use personal information generally, and how you can exercise your rights over your personal information, please see here.
Please adhere to Centers for Disease Control guidelines, available here, as well as any state and local public health authority guidance and regulations in your area.
Given the response to COVID-19 is a rapidly evolving situation and Government changes are being implemented with limited notice, we recommend that you check with your local IKEA store to confirm whether it’s open and, in the event there is any impact on IKEA Assembly services, we will endeavour to update you via our platform as soon as practicably possible.
New York State Taskers:
New York State Executive Order 202.16, which came into effect April 15, requires face masks to be worn by all workers interacting with the public. TaskRabbit has partnered with Bluemark to offer masks (along with hand sanitizer and disposable gloves) to Taskers. The first safety kit is free (while supplies last). New York State Taskers will also be reimbursed for the cost of shipping.
If you are waiting for your masks to be shipped and need a face covering in the meantime, click here for a guide for creating your own face mask, as well as guidelines from the CDC about cloth face coverings.
How to Get Tested for COVID:
- If you have symptoms of COVID-19 and want to get tested, call your healthcare provider first.
- Decisions about testing are made by state and local health departments or healthcare providers. You can visit your state or local health department’s website to look for the latest local information on testing.