Clients pay Taskers directly through either Braintree or Stripe (depending on your country). These are third party payment processors. The entire payment process, including reimbursements, is handled securely online through Braintree or Stripe after a task is completed. Before your task is booked, you will be prompted to enter in a credit or debit card. We ask for your billing information when you're booking your task to verify your identity and to validate your card for payment to your Tasker. Braintree and Stripe accept all major credit and debit cards. Your credit card will not be charged until 24 hours after your task has been successfully completed, leaving you time to review the pending charges and ensure accuracy.
There's no need for cash to change hands, as we are a cashless platform. Once your Tasker has finished your task, they'll submit the number of hours worked plus any agreed upon expenses. Reimbursements do not include tips.
Please note that there is a one hour minimum on all tasks. Your Tasker will not be able to invoice for less than the one hour minimum. Once the one hour minimum has been met, Taskers are then able to invoice for more specific timeframes in 15 minute increments (ex: 1.5 hours, 3.75 hours, etc.).
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All invoices will be sent to the email associated with your TaskRabbit account. The price you see when booking is your Tasker’s hourly rate plus a 15% service fee which is paid directly to TaskRabbit. Once the task is complete, your Tasker will submit an invoice that shows the number of hours worked, the hourly rate, a Trust and Support fee, and the task total. Your card will be automatically charged 24 hours after your Tasker submits their invoice.
You'll be able to see your invoice in your app at anytime by selecting the task in question.