At TaskRabbit, we’re constantly building new and improved ways to support our Users. The Trust & Support fee helps us facilitate a broad range of User support and operational matters.
What is this fee?
TaskRabbit applies a Trust & Support fee to all hourly invoices. Expenses and reimbursements will not be subject to the Trust & Support fee. You will see this fee as a separate item on your receipt once the task is complete.
How does this fee impact what Taskers get paid?
The Trust & Support fee does not impact what a Tasker is paid. The Trust & Support fee is a separate fee added to your invoice at the end of the task.
What does this fee support?
The Trust & Support fee helps TaskRabbit provide incredible customer service and invests in a range of operational and safety measures. To achieve this, we are investing in the following areas:
The TaskRabbit Happiness Pledge
We provide a customer service pledge for tasks. When you use TaskRabbit, you can be assured that we’ll be there if something unexpected happens during a task. Read more about the Happiness Pledge here.
Continued investment in our Customer Support Team
Sometimes you just need to communicate with a person. That’s why we have a team available to take your call or live chat. Additionally, we continue to invest in tools, team training, and channels to support you in getting your task completed. If you prefer self-service, we’re also continually investing in features to help you get answers and support quickly.