Stripe Identity Verification

Stripe, our third-party payments processor, legally requires its users to provide additional identity verification in certain circumstances. These circumstances can include: 

  • Meeting a specific earnings threshold called KYC (Know Your Customer) verification.
  • A yearly verification that’s required in certain countries during tax season. This verification is needed so Stripe can prepare tax reporting documents for the federal government.
  • Updates to Stripe's KYC (Know Your Customer) requirements that require account information to be re-verified.

You’ll know if you need to complete verification when you receive an email from us.

If you receive this email:

  • Do not reply to the email with the requested information. Instead, make sure you submit your information on the Taskrabbit website in the Tax Info section linked below.
  • Log into your Taskrabbit account
  • Go to the Business Information section of your account to provide the requested information and complete your identity verification.
    • You can also access this section by clicking “Account” and then “Business Information” from the Taskrabbit website.

You’ll need to provide:

  • Date of Birth (Day, Month and Year)
  • Social Insurance Number
  • Front and Rear Scan of their Government Issued ID

Accepted IDs are:

  • Passport
  • Driver license
  • Identification card
    • Alberta
    • Nova Scotia
    • Saskatchewan
    • Nunavut
  • Identity card
    • British Columbia
  • Carte d'identité
    • Manitoba
    • New Brunswick
    • Nova Scotia
    • Northwest territories
  • Carte d'identification
    • New Brunswick
    • Newfoundland and Labrador
    • Prince Edward Island
  • Carte-photo
    • Ontario
  • Carte d'identité générale
    • Yukon
  • National ID (photo card)
  • Resident permit ID (carte de résident)
  • Certificat de citoyenneté canadienne

When providing a copy of your ID, make sure the ID is valid and the image is clear, in color, shows all 4 corners of the ID, and is uploaded in a JPEG or PNG file format. If there are any image quality issues, your document may be rejected and you’ll need to wait 48 hours before you're able to re-submit your document(s).

Keep in mind—If you don’t complete this identity verification, your payments may be paused until you’ve provided the requested information.

Was this article helpful?

27 out of 69 found this helpful

Have more questions? Submit a request