Stripe Identity Verification

Stripe, our third-party payments processor, legally requires its users to provide additional identity verification in certain circumstances. These circumstances can include: 

• Meeting a specific earnings threshold called KYC (Know Your Customer) verification.
• A yearly verification that’s required in certain countries during tax season. This verification is needed so Stripe can prepare tax reporting documents for the federal government.
• Updates to Stripe's KYC (Know Your Customer) requirements that require account information to be re-verified.

You’ll know if you need to complete verification when you receive an email from us.

If you receive this email:

• Do not reply to the email with the requested information. Instead, make sure you submit your information on the Taskrabbit website in the Tax Info section linked below.
• Log into your Taskrabbit account
• Go to the Business Information section of your account to provide the requested information and complete your identity verification.
• You can also access this section by clicking “Account” and then “Business Information” from the Taskrabbit website.

You’ll need to provide:

• Date of Birth (Day, Month and Year)
• Social Insurance Number
• Front and Rear Scan of their Government Issued ID

Accepted IDs are:

• Passport
• Driver license
• Identification card
  • Alberta
  • Nova Scotia
  • Saskatchewan
  • Nunavut
• Identity card
  • British Columbia
• Carte d'identité
  • Manitoba
  • New Brunswick
  • Nova Scotia
  • Northwest territories
• Carte d'identification
  • New Brunswick
  • Newfoundland and Labrador
  • Prince Edward Island
• Carte-photo
  • Ontario
• Carte d'identité générale
  • Yukon
• National ID (photo card)
• Resident permit ID (carte de résident)
• Certificat de citoyenneté canadienne

When providing a copy of your ID, make sure the ID is valid and the image is clear, in color, shows all 4 corners of the ID, and is uploaded in a JPEG or PNG file format. If there are any image quality issues, your document may be rejected and you’ll need to wait 48 hours before you're able to re-submit your document(s).

Keep in mind—If you don’t complete this identity verification, your payments may be paused until you’ve provided the requested information.