We aim to promote integrity, professionalism, and quality on the Taskrabbit platform. Therefore, showing up to a task and arriving on time is crucial.
Remember to keep these communication best practices in mind:
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Utilise the task’s chat thread.
If there’s a dispute between a Tasker and a Client, the chat thread helps our Customer Support Team assess the situation. -
Add updates and task details in the chat thread.
Taskers, let your Client know when you expect to arrive and if there are any delays. Clients, share any relevant information with your Tasker in the chat thread. If the Client or Tasker did not show up to the scheduled task be sure to add that in the chat thread. - Note when you’ve arrived in the chat thread and consider including a photo of the property or the parking.
- If a situation arises that conflicts with your task, give at least 24 hours notice. Taskers, this gives your Client time to either discuss rescheduling or book another Tasker. Clients, this gives your Tasker the ability to not lose out on other opportunities.
Please note that all users agree to fulfill their commitments to other users in our Terms of Service.