This article applies only to Basic DBS checks for Taskers and new registrants in England and Wales.
As part of Taskrabbit’s commitment to trust and safety, all Taskers are required to complete identity and Basic DBS (Disclosure and Barring Service) checks every two years.
What is a DBS Check?
A DBS check, also known as ‘Basic Disclosure,’ provides a copy of your criminal history, listing any unspent convictions and conditional cautions. It applies to individuals living or working in England and Wales.
Why is a DBS Check Required?
Since tasks mostly take place in a client's homes or workplace, criminal background checks help us maintain a safe, trusted community on the Taskrabbit platform.
How do I Obtain a DBS Certificate?
We have partnered with Checkr Inc., a trusted third-party provider, to conduct Basic DBS (Disclosure and Barring Service) checks for all Taskers on our platform.
You will receive an email from Checkr Inc. requesting your details to process your application once you complete the new Tasker Workshop.
Checkr Inc. also uses Yoti to process any ID verification required. During this step, you will need to use your smartphone camera to scan a QR code.
What are the Requirements for a DBS Application?
To complete a DBS application, details on accepted documents can be found here.
You’ll need to provide the following information:
- Name - Last Name, First Name, and Middle Name
- Date of Birth
- Current UK Address - and all addresses for the last 5 years
- National Insurance Number
The following is a list of supporting documentation acceptable for Identification purposes.
-
- Photo Driver’s License
- Copy of passport
- Copy of National ID card / Letter
- Birth Certificate
- Current Biometric Residence permit
- UK National Insurance Number
How long will it take?
Typically, a DBS certificate takes up to 14 days to be issued and delivered.
What if I already Have a DBS Certificate?
A DBS check is accurate at the time the check was carried out. Even if you already have a DBS Certificate, Taskrabbit requires you to go through the process with our trusted partner, Checkr.
Special Instructions for Transgender Applicants:
If you are a transgender applicant and prefer not to disclose details of a previous identity, please contact the DBS sensitive applications team:
- Email: sensitive@dbs.gov.uk
- Phone: 0151 676 1452 (Monday to Friday, 9 am to 5 pm)
Can I dispute the information on my basic DBS certificate?
You can raise a dispute about the content of your basic certificate if any of the following apply:
- personal information is incorrect, such as a name or place of birth
- incorrect information regarding conviction details
- the conviction details do not belong to you
To raise a dispute, get in touch with Checkr here.
If you need to contact DBS:
DBS helpline: 03000 200 190
Minicom: 03000 200 192
Welsh: 03000 200 191
International: + 44 (0)151 676 9390
Monday to Friday, 9 am to 5 pm (except public holidays)