TaskRabbit is committed to creating fantastic and safe experiences.
Security of Personal Information
Taskers undergo an extensive vetting process before they can join our community. Every Tasker must pass an identity check and is screened for criminal offenses. This background check collects information from national, global, and sex offender databases. In addition, before tasking, new Taskers attend an online informational session to learn the best practices for success on the TaskRabbit platform.
TaskRabbit Happiness Pledge
Should any issues occur on a task, we offer the Taskrabbit Happiness Pledge. Please note the Happiness Pledge is secondary to any insurance or policies you already have in place (including medical, renter’s, homeowner’s or an umbrella insurance policy). (“Personal Insurance”). In addition, all issues must be reported to us within 14 days of the task giving rise to the claim. For more information, please visit the Happiness Pledge page.
Dispute Resolution Process
To contact TaskRabbit about any damages, injuries or invoice disputes, our Customer Support Team is available via live chat, phone or email. If you have any relevant documentation, such as pictures or receipts, we ask that you please submit them as they will be required to complete your claim.
If your issue needs immediate attention, please do not hesitate to contact our Customer Support Team.