TaskRabbit believes in finding and building new and improved ways to support our Users. The Trust & Support fee helps us facilitate a broad range of User support and operational matters.
What is this fee?
TaskRabbit applies a Trust & Support fee to all its transactions. Expenses and reimbursements will not be subject to the Trust & Support fee. You will see this fee as a separate item on your receipt once the task is complete.
How does this fee impact what Taskers get paid?
The Trust & Support fee does not impact what a Tasker is paid. The Trust & Support fee is a separate fee added to your invoice at the end of the task.
What does this fee support?
The Trust & Support fee helps TaskRabbit provide incredible customer service, encourages trust in and use of the platform and invests in a range of operational and safety measures. To achieve this, we are investing in the following areas:
The TaskRabbit Happiness Pledge
We provide a customer service pledge for tasks. When you use TaskRabbit, you can be assured that we’ll be there if something unexpected happens during a task. Read more about the Happiness Pledge here.
Continued investment in our Customer Support Team
Sometimes you just need to communicate with a person. That’s why we have a team available to take your call or live chat and continue to invest in the team, tools, training and channels to support you in getting your task completed. If you prefer self-service, we’re also continually investing in features to help you get answers and support quickly.
Our Taskers are amazingly qualified, educated, and dedicated to helping you get things done. We ensure each Tasker participates in a two-hour info session before their first task, and we are investing in new and novel ways to vet Taskers for qualifications and capabilities. We strive to provide a trusted marketplace where you can rely on us to get things done.