The entire payment process (including reimbursements) is handled securely online after a task is completed. Before your task is posted, you will be prompted to enter in a credit card. We ask for your billing information when you're posting your task to verify your identity and to validate your card for payment to your Tasker. We accept all major credit and debit cards. Your credit card will not be charged until 24 hours after your task has been successfully completed, leaving you time to review the pending charges and ensure accuracy.
There's no need for cash to change hands, as we are a cashless platform. Once your Tasker has finished your task, they'll submit the number of hours worked plus any agreed upon expenses incurred while completing the task for reimbursements. Reimbursements do not include tips.
Please note that there is a one hour minimum on all tasks posted. Your Tasker will not be able to invoice for any less than the one hour minimum. Taskers are not able to invoice for less than one hour. Once the one hour minimum has been reached, Taskers are then able to invoice for more specific timeframes in 15 minute increments (ex: 1.5 hours, 3.75 hours, etc.).
You'll receive an invoice (submitted by your Tasker) showing the number of hours worked and the total cost of the task which includes the 30% service fee, and 7.5% Trust and Support fee which is not included in the hourly rate and is added at the end of your task. Your card will be automatically charged 24 hours after your Tasker submits their hours worked.
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All invoices will be sent to the email associated with your TaskRabbit account. If you need an updated invoice sent, have questions about your invoice, or need assistance adding your credit card information, please call Customer Support at 844-340-TASK.