Best Practices: During and after Completing your IKEA Prepaid Task

IKEA Prepaid Tasks offer a new way for Clients to book, schedule, and prepay for assembly services. These tasks offer increased booking volume, fewer cancellations, and fewer pricing errors, which means more successful tasks for you!

In this article, we’ve gathered everything you’ll need to know and additional guidance for scenarios that could arise. 

During your Task:

• Remember to follow the assembly instructions for each product.
  • This includes securing or mounting furniture to a wall whenever instructed by the manufacturer’s directions.
  • Taskers shouldn't complete any work outside of the directions and should cancel the task if the customer demands it.
  • For example, if a Client insists not to mount an item that should be secured to the wall, to use different hardware than what is provided, or requests anything that is outside the directions of the manufacturer, the Tasker should refuse, note this within the task’s chat thread, and cancel the task. 

• Have all the tools necessary to perform the task.
  Taskers should always bring a drill capable of anchoring furniture to the wall. Please ensure the drill is charged and ready for use.
  • Other useful tools are:
    allen key,
    screwdriver,
    hammer,
    hacksaw,
    level,
    pliers,
    tape measure,
    stud finder,
    pencil,
    wall anchors,
    masking tape,
    and spare parts.
    
    
• Open all listed items to be assembled, ensuring that there are not articles missing or damaged that would prevent you from completing the job. 
  • If you notice missing/damaged items, cancel the job and document the situation within the task’s chat thread. 
  • The Client will need to coordinate replacement items with IKEA and have the job rescheduled. 
  • If a job is canceled due to missing/damaged IKEA products while you are on the task, you will be paid out the cancellation fee. 
    
    
• Only assemble items listed on the task.
  • Items on the task have already had their assembly fees covered, so no additional items should be assembled. 
  • If your Client has additional IKEA items to be assembled, instruct your Client to schedule a new IKEA Assembly task by contacting Taskrabbit Support. If your Client has non-IKEA items to be assembled, Taskers can share their direct profile URL so your Client can book them immediately. 
  • Please note that when assembling PAX or other wardrobes, removing the baseboards may sometimes be necessary for aesthetic reasons. However, it is not required for proper assembly. Taskers should not be expected to perform this task and should document it in the chat thread.
    
    
• Secure items to the wall.
  • Before starting the task, it’s advisable to confirm with your Client that the item will be secured to the wall according to the Secure-It Program.
  • If your Client requests that items not be secured to the wall when they should be, cancel the task and do not proceed with the assembly.
  • Make sure to note this in the task's chat thread. Document that the customer has declined to allow you to mount the item to the wall, as outlined in the assembly instructions.
    
    
• Reach out to your Client to ensure they have the necessary mounting hardware for securing items to the wall.
  • Often, the mounting hardware comes with the product, however, it is the Tasker's responsibility to bring any required mounting hardware. Taskers are also expected to bring all tools. Please confirm the wall type for securing the items and any hardware needed with your Client before the task.
  • Reminder, any expenses incurred (like tools, hardware, parking fees, and toll roads) can be claimed as business expenses when you file your taxes. 
    
    

• Remember to take photos of your work. 
  • Taskers should take photos of the items they have assembled and upload them in the chat. This is to showcase the completion of the task, as well as to protect Taskers in case of discrepancies. 
  • When photographing your work, please respect your Client's privacy. Avoid including any people or identifiable objects in the photos. Examples to exclude are family photos, names, or documents with personal information.
    
    

The following guidelines are for scenarios that may arise during your task and how to best handle them:

• When communicating with the Client prior to or during the task, has the Client asked for additional items to be assembled that aren’t on the original job? 

Here’s what to do: 

• Advise the Client to schedule a 2nd task with the additional items by contacting Taskrabbit CS. 
• If you are able to complete the 2nd task with the additional items, have the Client contact Taskrabbit Customer Support to have the second task assigned to you or give the Client your direct-hire link.
• If you are not able to complete the second task, notify the Client that they will likely be assigned a different Tasker for that task.
  
  

• During the task, have you discovered missing or damaged items that need to be assembled?
  Here’s what to do:
  • When arriving, you’ll want to first inspect all items confirming there are not missing or damaged items before starting the Assembly task. 
  • If you discover items that are missing or damaged you’ll follow the next steps. 
  • Inform your Client they’ll need to contact IKEA Customer Support.
    The IKEA Team will make any necessary adjustments to the task. 
  • Be sure to take photos of any damaged furniture and/or parts. 
  • Document the situation by uploading these photos to the task’s chat thread.
  • If the task can not be completed, contact Taskrabbit Customer Support.
    
    

• Is your Client not at the property during the scheduled task?
  Here’s what to do:
  • Try to contact your Client via the call or chat feature within the Tasker app. If they do not answer, leave a voicemail.
  • While waiting for a response, take a picture of the property's exterior and upload it to the chat for documentation.
  • We recommend waiting 10-15 minutes for a response from the Client. We advise informing your Client you need to leave if you don't hear back from them within XX minutes (your choice of minutes) of the agreed-upon start time.
  • Please attempt to chat a couple more times, and if there's still no response, we suggest documenting your attempts in the chat thread.
  • Cancel using the correct cancellation reason. This will help when it comes to determining cancellation fees. Please allow up to 48 hours for the payout to be processed and the notification to be sent to you before contacting Support 
    
    

• Did your Client cancel the task just before or during the task?
  • We have a cancellation policy in place if a task is canceled or rescheduled 24 hours before a confirmed task's start time.
    To learn more about our cancellation policy, check out this Support Center Article.
    
    
• Clients often ask to cut the skirting boards to be able to fit pax flush to the wall. As it’s no longer possible to add expenses, how should a Tasker handle this?
  • For all IKEA Assembly tasks, you are only required to complete the assembly and mounting of any items included in the Task Details. Suppose the client requests additional work, such as removing skirting boards or baseboards. In that case, we encourage you to share your direct hire link with them, and they can book a second task for the additional work via the general marketplace.
    
    
• Are the Pre-Paid Assembly prices the same as the current model?
  • You may notice some differences in pricing from the current model, as we switched from a ‘simplified pricing’ which was based on the furniture type to ‘flat-rate’ pricing where each unique piece of furniture will have a rate associated with it. Pricing will be consistent for both Prepaid tasks and tasks booked directly through Taskrabbit.co.uk.
    
    

• Will Prepay Assembly stop same-day Delivery and Assembly task requests?
  • When Clients have IKEA Furniture delivered, they will not be able to schedule Furniture Assembly on the same day the items are scheduled to be delivered. While Furniture Assembly is dependent upon items being delivered, Clients will only be able to schedule the IKEA Furniture Assembly services after the scheduled delivery date.

For best practices to prepare for your task before the day of the task, see this Support Center Article.