We strive to provide a reliable and efficient platform connecting Clients with Taskers. To promote transparency and seamless task booking on the Taskrabbit platform, we have the following policy concerning Tasker Schedule Availability.
This policy applies to Clients and Taskers. Please note that the requirements and examples below are not exhaustive and are subject to change.
Taskers must maintain accurate availability, and clients should book Tasks for the intended time. Task cancellations due to scheduling conflicts should be minimized.
This policy requires that:
- Tasker’s schedule availability in the Tasker app is an accurate reflection of their true availability.
- Clients booking Taskers should regard the Tasker’s schedule as fully accurate.
- In the event of a scheduling conflict, Clients and Taskers are strongly encouraged to reschedule the Task instead of canceling altogether.
- Clients and Taskers must both agree before rescheduling a Task that's due to start within 24 hours. This must be confirmed in the chat thread.
- Excessive reschedules are not allowed.
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Rescheduling Tasks to avoid cancellation fees is not allowed.
- For example, tasks scheduled to start within 24 hours should not be rescheduled and then cancelled more than 24 hours before the new start time.
This policy is intended to clarify expectations set forth in Taskrabbit's Global Terms of Service. Please note that Terms of Service violations can result in account limitations, including account suspension and/or deactivation.
Taskrabbit reserves the right to modify or update this policy at any time.
Date of Policy: May 7, 2025
Effective Date: May 7, 2025