Partner tasks offer a new way for clients to book, schedule, and prepay for assembly and other services. These tasks offer more task invites, fewer cancellations, and fewer pricing errors, which means more successful tasks for you!
In this article, we’ve gathered everything you’ll need to know to help ensure a seamless experience for you and your clients.
- First, confirm your task is a prepaid task.
There will be a clear identifier for all prepaid tasks within the task details. It will show as "prepaid" next to the task details.
If it’s a prepaid task, follow the rest of these guidelines:
- Review the details of the items to be assembled.
A complete list of services and any relevant details purchased by the client will be included in the task invitation and details.
- Remember, the task is confirmed, even if the client doesn’t chat.
The client has already scheduled and paid for the task directly with the partner. Clients are not required to chat for prepaid partner tasks.
- However, after accepting the task, we suggest calling your client within the Tasker app to gather additional information. Keep in mind that a client is not required to chat for the task to occur.
Helpful questions to ask may be about the type of wall the item needs to be secured to (if applicable), where to park, and if there is a code to access a building. For more scoping questions, see this Support Centre Article.
Keep in mind - because the task does not need to be confirmed and the client has already paid for and scheduled the task, they may not be as responsive within the chat.
- The day before the scheduled task, contact your client to notify them of your planned arrival time.
You can do this through the task’s call or chat feature.