What is a prepaid partner?
Clients can purchase Taskrabbit services directly through some retail partners, either in-store or online. These tasks are automatically confirmed for clients and have a set price. They are labelled as “prepaid” in the Tasker app.
All you need to do is confirm the date, time and details via the task's chat thread and submit your invoice once the task is complete. As a best practice, you can call the client though the chat feature within the Tasker app.
Prepaid jobs can be booked in-store or on the partner’s website when the client purchases their assembly directly from the partner.
How can I differentiate between tasks that are paid for in advance and those that are invoiced later?
Prepaid tasks are marked with the “prepaid task” label in the Tasker app.
What are the benefits of prepaid partner tasks?
- Increased booking volume. Volumes have increased due to the simplicity of the booking process, which has a positive impact on Tasker weekly earnings.
- Fewer cancellations. As payments are made in advance, client cancellations have decreased. Clients are committed to getting the job done, and this means fewer changes to your schedule.
- Less hassle. All prepaid tasks are confirmed when the client books.
- Fewer pricing errors. There are no assembly quotes, but instead, fixed prices per item, as reservations are made in the same system clients use to purchase products. In addition, all items requiring assembly are clearly specified. This reduces errors on the part of users.
Do Taskers need to confirm prepaid tasks with clients before accepting them?
No - clients will have already prepaid for the items they wish to have assembled, so there is no need to reconfirm anything.
Taskers can continue with the assembly task as planned once they receive the invitation and accept it.
However, we recommend Taskers chat with clients after accepting the task to get any additional information that may help with the completion of the task. This information can range from asking about the type of wall, to where to park, or if there is a gate code.
What should Taskers do when they receive the invitation?
Taskers will need to carefully review the job details, gather the necessary tools, and arrive at the specified location ready to complete the assembly task as instructed with the product.
Can Taskers add additional fees to prepaid tasks?
No. As the tasks have been prepaid through the partner, Taskers cannot add any fees, including any costs for the tools they have purchased to fix the items to the wall. For prepaid tasks, Taskers must bring their own materials, including the appropriate screws to assemble and fix furniture to the wall.
Are Taskers responsible for bringing the necessary materials and tools for assembly and fixing to the wall?
Taskers should always bring a drill capable of anchoring furniture to the wall and the tools for securing the items. Please ensure the drill is charged and ready for use.
Other useful tools are: allen key, screwdriver, hammer, hacksaw, level, pliers, tape measure, stud finder, pencil, wall anchors, masking tape & spare parts.
What should the Tasker do if there are problems with any of the items?
If items are missing due to a delivery error or are damaged and need to be replaced, the Tasker must do the following:
If only some items in the assignment are damaged or undelivered:
- Inform the client that they must contact the partner’s customer support to make any necessary changes or adjustments to the task.
- Take photos of the damaged furniture and upload them to the chat thread to document the situation.
- Contact Taskrabbit Customer Support to determine if the job should be cancelled or if you should proceed with the assembly.
- Only assemble items that are available or undamaged.
- Take photos of what has been assembled and upload them to the chat thread to show what has been completed.
- Document all details in the chat thread.
- Before submitting an invoice, inform Taskrabbit Customer Support that the task cannot be completed. Taskrabbit will ensure that you are paid for the assembly of the items you have completed.
If all items in the assignment are damaged or no items have been delivered:
- Let your client know they should contact the partner’s Customer Support to make any changes or adjustments to the task.
- Inform Taskrabbit Customer Support that the task cannot be completed. Taskrabbit will ensure that you are paid for the assembly of the items you have completed.
What should Taskers do after completing the assembly?
Taskers should take photos of the items they have assembled and upload them in the chat. This is to showcase the completion of the task, as well as to protect Taskers in case of discrepancies.
When photographing your work, please respect your client's privacy. Avoid including any people or identifiable objects in the photos. Examples to exclude are family photos, names, or documents with personal information.
What happens if my client cancels the tasks?
We have a cancellation policy in place if a task is cancelled or rescheduled 24 hours before a confirmed task's start time.
To learn more about our Cancellation Policy, check out this Support Centre Article.
What should I do if my client is not on location at the task start time?
- Try to contact your client via the call or chat feature within the Tasker app. If they do not answer, leave a voicemail.
- While waiting for a response, take a picture of the property's exterior and upload it to the chat for documentation.
- We recommend waiting 10-15 minutes for a response from the client. We advise telling your client you need to leave if you don't hear back from them within XX minutes (your choice of minutes) of the agreed-upon start time.
- Please attempt to chat a couple more times, and if there's still no response, document your attempts in the chat thread.
- Cancel using the correct cancellation reason. This will help when it comes to determining cancellation fees. Please allow up to 48 hours for the cancellation payout to be processed and the notification to be sent to you before contacting Support.
Clients often ask to cut the skirting boards to be able to fit items flush to the wall. Since it's no longer possible to add expenses, how should a Tasker proceed in this situation?
For all prepaid partner tasks, you must only complete the assembly and mounting of any items included in the task details. If your client requests additional tasks, such as removing skirting boards or baseboards, we recommend sharing your direct hire link with them. This way, they can book a second task for the additional work through the General Marketplace.
What if the client wants a different date/time to what is already on the prepaid task?
All prepaid partner jobs will have a preset date and time selected by the client at the time of purchase.
If the client needs to reschedule to a different date, you and the client can agree upon a new date and time and reschedule the task within the task details. If you cannot agree on a time that works, you should decline or cancel so that another Tasker can be matched.
Who pays for the wall mount fixings?
All mounting equipment and screws are to be provided by the Tasker for prepaid tasks. Reminder: any expenses incurred (like tools, hardware, parking fees, and toll roads) can be claimed as business expenses when you file your taxes.
What should Taskers do if we notice the price of the prepaid assembly is wrong?
Partners have a set rate that aligns with our Task-Based Earning structure. This rate is based on the predicted assembly time and complexity of the job.
The fixed-rate price is then based on the predicted assembly time. We understand that assembly times may vary based on several factors, including a Tasker’s speed and familiarity with the item to be assembled or the client’s directions.
To provide clients with consistent and transparent prices from the start of their booking process, either online or in-store, these prices are pre-set for both clients and Taskers.
We are committed to regularly reviewing assembly data in our system to ensure the quoted time you see is as accurate as possible. While it’s possible that some tasks will go over the quoted timeframe, it’s also possible that your task may be completed under the quoted time.
If you have specific concerns about pricing or believe something is inaccurate, please contact Taskrabbit Customer Support.